Refund policy

At Shop The Vendy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below to understand the conditions and process for returns, replacements, and refunds.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition
  • Returned in the original packaging
  • Free from signs of wear, damage, or alteration
  • Accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned, including:

  • Personal care products
  • Used household items
  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products
  • Items marked as non-returnable on the product page

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping
  • Defective upon arrival
  • Different from the item ordered

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage, defect, or incorrect item

After review, we may offer a replacement, store credit, or full refund, depending on the situation.

Return Process

To initiate a return, please contact our customer support team with your order details.

Once your return request is approved, we will provide return instructions.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

Return Shipping Costs

Customer Responsibility

Customers are generally responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • The wrong item was shipped

In these cases, Shop The Vendy will cover the return shipping costs when applicable.

Shipping charges paid during the original purchase are generally non-refundable unless required by law.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method.

Refund Processing Time

  • Inspection & Approval: 2–5 Business Days
  • Refund Processing: 5–10 Business Days

Depending on your bank or payment provider, additional processing time may be required before funds appear in your account.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact us with your order number and details regarding the issue.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already entered fulfillment or has been shipped, cancellation may not be possible, and the order will be subject to this Return & Refund Policy.

To request a cancellation, please contact us as soon as possible after placing your order.

Refused or Undeliverable Packages

Packages returned due to:

  • Incorrect shipping information
  • Refusal of delivery
  • Failure to collect the package

may be subject to return shipping fees and handling charges, which may be deducted from any eligible refund.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution.

Initiating a chargeback without first contacting our support team may delay the resolution process.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Shop The Vendy
📍 11911 Pioneers Way, Orlando, Florida 32832, United States
📧 happytoserve99@yahoo.com
📞 (347) 406-0670

We appreciate your trust in Shop The Vendy and are committed to ensuring a positive shopping experience for every customer.